This Privacy Policy explains how Royal Club collects, uses, stores, and protects the personal information of Filipino players on our mobile entertainment platform. By registering or using the platform, you agree to the practices described here. We are committed to keeping your data safe and handling it responsibly at all times.
This Privacy Policy was last reviewed and updated in 2025. Royal Club may update this policy from time to time. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to check this page periodically.
When you register and use Royal Club, we collect certain personal information that is necessary to operate the platform and provide you with a safe, personalised experience. The types of information we collect include your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect account activity data such as login history, betting records, transaction history, and device information including your IP address and browser type. Payment-related information such as your preferred payment method and transaction details are collected when you make deposits or request withdrawals. In some cases, we may collect identity verification documents such as a government-issued ID to comply with Philippine regulatory requirements. We only collect information that is relevant and necessary for the purposes described in this policy.
Royal Club uses the personal information we collect to operate, maintain, and improve the platform for Filipino players. Your information is used to verify your identity, process transactions, manage your account, and provide customer support when needed. We use account activity data to detect and prevent fraud, money laundering, and other prohibited conduct on the platform. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our policies or platform features. We do not use your personal information for unsolicited marketing communications without your consent. Aggregated and anonymised data may be used internally to analyse platform performance and improve the overall user experience. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
Royal Club processes your personal data on the basis of contractual necessity — that is, processing is required to fulfil our obligations to you as a registered player on the platform. In certain cases, we process data to comply with legal obligations under Philippine law, including anti-money laundering regulations and data protection requirements under the Data Privacy Act of 2012. Where we rely on your consent to process data for optional purposes such as marketing communications, you have the right to withdraw that consent at any time. We may also process data where we have a legitimate interest in doing so, such as maintaining platform security and preventing fraud, provided that such interests are not overridden by your rights and freedoms. All processing activities are carried out in a manner consistent with applicable Philippine data protection legislation.
Royal Club does not sell or share your personal information with third parties for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers, all of whom are bound by strict confidentiality obligations. In cases where we are required by Philippine law or a valid legal order to disclose your information to regulatory authorities or law enforcement agencies, we will comply with such requirements. We may also share information within our corporate group where necessary for the purposes described in this policy. Any third party that receives your data is required to handle it in accordance with applicable data protection standards and is not permitted to use it for any purpose beyond what is strictly necessary. We take reasonable steps to ensure that all data-sharing arrangements are governed by appropriate contractual safeguards.
Royal Club retains your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum period as required by applicable anti-money laundering and gaming regulations. When your data is no longer required for the purposes for which it was collected, we will securely delete or anonymise it in a manner that prevents reconstruction. You may request the deletion of your personal data by contacting our support team, subject to any overriding legal obligations that require us to retain certain records. We review our data retention practices regularly to ensure that we do not hold personal information for longer than is necessary.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls that limit who within Royal Club can view your personal information, and regular security assessments of our systems and infrastructure. While we take data security seriously and invest in robust protections, no system can be guaranteed to be completely secure, and we encourage you to take steps to protect your own account credentials. You should use a strong, unique password for your Royal Club account and never share your login details with anyone. If you suspect that your account has been compromised, please contact our support team immediately so that we can take prompt action to protect your data.
As a Filipino player, you have a number of rights in relation to your personal data under the Data Privacy Act of 2012 and its implementing rules and regulations. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of your data where processing is unlawful or no longer necessary, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team with your request and we will respond within the timeframe required by applicable law. Royal Club is committed to upholding your data rights and will not penalise you for exercising them.
Royal Club uses cookies and similar technologies to operate the platform, remember your preferences, and maintain your session when you are logged in. Essential cookies are necessary for the platform to function correctly and cannot be disabled. We do not use third-party advertising cookies or tracking technologies that share your browsing behaviour with external advertisers. Session data collected through cookies is used solely to improve your experience on the platform and to maintain platform security. You can manage your cookie preferences through your browser settings, although disabling essential cookies may affect the functionality of the platform. For more information about how we use cookies, please contact our support team.
Royal Club is strictly intended for adults aged 21 and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered on the platform or provided us with personal information, we will take immediate steps to close the account and delete the associated data. Parents and guardians who believe that a minor may have accessed the platform are encouraged to contact our support team immediately. We take our obligations regarding the protection of minors seriously and maintain robust age verification procedures as part of our registration process.
If you have any questions about this Privacy Policy or wish to exercise your data rights, you may contact the Royal Club support team by email at the address listed in the footer of this page. If you believe that your data rights have been violated and are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy concerns seriously and will investigate and respond to any complaint in a timely and transparent manner. For general questions about the platform, you may also visit our FAQ page for quick answers to common queries.
Quick answers to what Filipino players ask most about data and privacy on Royal Club.
No — Royal Club does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data is used solely to operate the platform, process your transactions, verify your identity, and comply with applicable Philippine regulations. We may share limited data with trusted service providers who help us run the platform, but all such providers are bound by strict confidentiality obligations and are not permitted to use your data for their own purposes. If you have concerns about how your data is shared, you can contact our support team at any time for clarification.
You can request access to the personal information Royal Club holds about you, or ask us to correct or delete your data, by contacting our support team directly. We will respond to your request within the timeframe required under the Philippine Data Privacy Act of 2012. Please note that certain data may need to be retained to comply with legal and regulatory obligations, even after a deletion request. When submitting a request, please provide enough detail to allow us to identify your account and process your request efficiently. For more information about your rights, see Section 7 of this Privacy Policy.
Yes — Royal Club uses encryption and secure processing protocols to protect all payment-related information. Payment transactions are handled through trusted payment processors that operate in compliance with applicable security standards. We do not store full payment card details on our own servers. Transaction records are retained as required by Philippine financial and gaming regulations, but access to this data is strictly controlled and limited to authorised personnel only. If you notice any suspicious activity on your account, please contact our support team immediately.
Both documents are available directly on the Royal Club platform and are linked from the footer of every page. The Terms and Conditions set out the rules governing your use of the platform, while the Responsible Gaming page provides tools and resources to help Filipino players maintain healthy entertainment habits. We encourage all players to read both documents before registering. If you have questions not covered by these pages, the FAQ page is a helpful starting point.
Royal Club is committed to protecting the personal data of every Filipino player on our platform. If you have reviewed this policy and are ready to get started, create your free account today and enjoy a secure mobile entertainment experience anywhere in the Philippines.